Refund policy
Refund Policy
Thank you for choosing Velour. We stand behind the authenticity and quality of every fragrance and beauty product we sell, and we want you to feel completely confident in your purchase.
Please review our Return and Refund Policy below:
1. Our 30-Day Guarantee
If you're not completely satisfied with your order, you can request a return or refund within 30 days of your delivery date.
- Items must be unused, unopened, and in their original packaging to qualify for a full refund.
- If a bottle has been opened or used and you're not happy with it for any reason other than damage or a mistake on our part, reach out to us anyway — we review these on a case-by-case basis and will always try to make it right.
2. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, contact us right away so we can fix it.
- In these cases, we'll provide a prepaid return label and issue a full replacement or refund at no extra cost to you.
3. How to Start a Return or Refund
- Email our Customer Care team or use our Contact page.
- Include your full name, order number, and the reason for your return.
- Our team will confirm your eligibility and send instructions on where to send your package, if a physical return is needed.
Note: Returns sent to us without prior approval may not be accepted.
4. Processing Your Refund
Once your return is approved (and, if applicable, your package is received and inspected), we'll notify you right away.
- Refunds are issued automatically to your original payment method.
- Please allow 5 to 10 business days for the refund to appear on your bank or card statement, depending on your financial institution.