Shipping policy

Shipping Policy

Thank you for shopping with Velour. We are committed to getting your fragrance and beauty order to you quickly, safely, and exactly as it left our shelf.

Please review our complete Shipping Policy below to understand our processing timelines, tracking, and delivery terms:

1. Order Processing Time

All orders placed before 2:00 PM are processed and shipped the same day (excluding weekends and public holidays). Orders placed after 2:00 PM ship the following business day.

  • You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility.
  • During high-volume periods (holidays, promotions, restocks), processing may take slightly longer. We appreciate your patience while our team carefully checks and packs every bottle.

2. Shipping Rates & Delivery Estimates

  • Standard Shipping: Typically arrives within 3 to 7 business days after your order ships.
  • Expedited Shipping: Available at checkout for faster delivery, typically within 2 to 3 business days.

Exact shipping charges are calculated and displayed at checkout based on your delivery address and chosen shipping method.

3. International Shipping

We ship to a number of international destinations. Customs fees, import duties, and taxes charged by the destination country are the customer's responsibility and are not included in the item price.

4. Tracking Your Order

Once your order ships, you'll receive an email with a tracking number and a link to follow it in real time.

  • Please allow 24 to 48 hours for tracking information to become active on the carrier's system.
  • If you haven't received tracking details within 3 business days of placing your order, contact our support team with your order number.

5. Delivery Address Accuracy

It is the customer's responsibility to make sure the shipping address entered at checkout is correct and complete.

  • We can't be held responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information.
  • If you notice a mistake in your address after placing an order, contact us immediately. Once an order has been handed to the carrier, we're unable to change the delivery address.

6. Damaged, Lost, or Stolen Packages

Every bottle is packed securely, but if something goes wrong in transit, we'll make it right.

  • Damaged Items: If your order arrives with a broken seal, cracked bottle, or damaged packaging, take photos and contact our support team within 48 hours of delivery.
  • Stolen/Missing Packages: If tracking shows your package as delivered but you can't find it, please check with neighbors, building management, or your local carrier office before reaching out to us.

7. Authenticity & Batch Codes

Every fragrance is sourced from licensed distributors and checked before it ships. Each bottle carries a batch code engraved on the glass or printed on the box — message us any time if you'd like help verifying yours.