Shipping policy

Thank you for shopping with us. We are committed to processing and delivering your premium nutrition products as quickly and safely as possible.

Please review our complete Shipping Policy below to understand our processing timelines, tracking methods, and delivery terms:

1. Order Processing Time

All orders are processed and prepared for shipment within 1 to 2 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • You will receive another notification email once your order has officially shipped.

  • Please note that during high-volume promotional periods, processing times may experience slight delays. We appreciate your patience as our fulfillment team works diligently to pack your goods.

2. Domestic Shipping Rates & Estimates

We offer reliable shipping options across the nation. Shipping charges for your order will be calculated and clearly displayed at checkout.

  • Standard Shipping: Typically takes 3 to 7 business days for delivery after the order has been processed.

  • Expedited Shipping: Faster delivery options are available at checkout for urgent orders, typically arriving within 2 to 3 business days.

  • Preferred Customer Subscription Shipping: If you are signed up for our recurring monthly subscription program, your recurring orders qualify for discounted or standard free shipping options as indicated during your initial enrollment.

3. How Do I Check the Status of My Order?

When your order has shipped, you will receive an automated email notification from us that includes a unique tracking number and a direct link to track your package.

  • Please allow 24 to 48 hours for the tracking information to become active and update on the carrier's system.

  • If you have not received your shipping confirmation or tracking details within 3 business days of placing your order, please reach out to our support team with your order number.

4. Delivery Address Accuracy

It is the customer's responsibility to ensure that the shipping address entered at checkout is correct, complete, and accurate.

  • We cannot be held responsible for orders that are delayed, lost, or misdelivered due to incorrect or incomplete address information provided at the time of purchase.

  • If you notice a mistake in your shipping address after placing an order, please contact our Customer Support immediately. Once an order has been handed over to the shipping carrier, we are unable to modify the delivery address.

5. Damaged, Lost, or Stolen Packages

We take great care in packaging our products securely. However, if your order arrives damaged or is lost during transit, we are here to help make it right.

  • Damaged Items: If your order arrives with broken seals or damaged packaging, please take photos immediately and contact our support team within 48 hours of delivery.

  • Stolen/Missing Packages: If your tracking number indicates that your package was delivered but you cannot find it, please check with your neighbors, building management, or local carrier office before contacting us.